You delete them but they keep coming back, this is usually caused by a corrupted email in your inbox, a setting in your email client, or a large message in your inbox usually over one Megabyte in size.
Some things to try to fix this problem:
- Open your email client
- Click Tools at the top > Click Accounts
- Go to the mail tab
- Click Properties to the right
- Click on the Advanced tab at the top right
- Uncheck leave a copy of messages on server. That some times gets checked when it is not wanted and can cause this issue.
The other cause of repeated emails is a corrupt message in the inbox, the best way to fix this problem is to use web mail to check all messages and delete the one that does not look familiar or you cannot read it as it is garbled. A lot of times a corrupt message will have �no subject� and �no sender.�
To get into web mail and remove these messages do the following:
- Open Internet Explorer or your default browser
- Type www.vcn.com in the address bar hit enter or click Go
- Click Login at the top right of the page
- Select e-mail address under the middle or web mail section, type in your email address
- Put in your password for that email address
- Click login
- Find the corrupt message, sometimes to find it you will have to look through your messages and try and read them. If there are garbled words in a message or the message in its entirety is garbled that is usually the message causing the problem.
- With the message highlighed, click Delete in the upper left corner of the page. This marks the message for removal.
- Click Purge deleted on the right side of the page to remove the message from your inbox.�
Repeat steps 1-6 for a large message in your inbox and steps 8-9. to remove the large message. Here you are looking for a message size of 1MB or more (shown on the right side of the page). Remember anything larger than 1MB and if you are having a slow connection something around 700KB and up can also cause this problem. Dialup users are usually the only customers that have this issue due to the lack of bandwidth available for a standard modem connection.
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