Does your SMTP server require authentication ???
Please refer to
the following document
SMTP
notification configured to be sent from Backup Exec for Windows Servers,
requiring authentication to the SMTP server, fails to be sent
http://support.veritas.com
Notifications
configured to be sent with SMTP mail in Backup Exec 9.x and 10.x are not
being sent.
http://support.veritas.com
SMTP
(Simple Mail Transfer Protocol) notification is configured and enabled
within Backup Exec but no notification is received after the job runs.
http://support.veritas.com
How
to configure backup jobs to send notification using Backup Exec 9.x and
10.x (includes SMTP configuration)
http://support.veritas.com
REFERENCES
http://www.experts-exchange.com/Storage/Backup_Restore/Backup_Exec/Q_23300965.html
Details:
The procedure in this article should be followed if
notifications are not being received, including situations where:
To allow notifications to start
being sent again perform the following:
Ensure the settings are configured correctly for the
environment.
Figure 4 displays how to navigate to the Alert Categories window in
Backup Exec and the notification related areas are highlighted with red boxes in
Figure 5.
Backup Exec allows notifications for various alert categories
or states that may occur during the operation of the software. Simply select the
alert category from the Alert Categories list box (Figure 5), select the "Send
notifications to selected recipients" check box and then nominate the relevant
recipients. For a job log to be sent with the notification, select the "Include
job log with a notification to an e-mail or printer recipient" check
box.
When notifications are set at this level, Backup Exec will notify
the selected recipients whenever this alert category or state is entered. This
means any job or component of Backup Exec that uses the alert
selected will send notifications to the recipients that are configured for the
alert category.
Policy / Backup Job / Restore Job and Selection List
Levels
The
red boxes in Figure 6 again highlight the areas of interest in the Backup Job
properties window. Note: The areas highlighted will be
available depending on which area of the program is open. For example, the
selection list creation / modification window will only have the Selection List
Notification section, backup job properties and restore job properties will have
all of these notification sections.
If both "Selection List
Notification" under "Source" and "Notification" under Settings is configured,
then Backup Exec will send out two sets of notifications to the
recipients that have been configured. One set of notifications will be sent out
related to the selection list and another will be sent out for the actual job
completion. If include job logs has been chosen, then it will also be attached
to each set of notifications if e-mail or printer notifications are
configured.
Summary
There are multiple levels of
notifications in Backup Exec. There is a general "Alert" level of notifications,
a "Job" level of notifications and a "Selection list" level of notifications.
All of these levels are controlled by the configuration settings that
are set for each recipient in the Tools--> Recipients --> SMTP Mail tab.
In this tab, the "Limit the number of notifications sent" area is very
important. The settings here dictate whether or not a recipient receives a
notification or not.
When enabled, the default value is "Notify me a
maximum of 5 times within 5 minutes." The "Reset the notification limits
after 15 minutes" check box is not selected by default.
If the
"Reset the notification limits after 15 minutes" check box is left
unchecked, after the notifications number sent reaches the maximum configured
for that recipient they will not receive any further notifications. If this
check box is checked, after the 15 minutes (if using the default value) elapses
this recipient is able to receive up to his maximum limit of notifications until
the reset notification limit time interval elapses and the notification limit
counters for this recipient are again met.
If recipients are
receiving more than one notification for a single event it is because Backup
Exec was configured to send a combination of alert level notifications, job
level notifications and possibly selection list notifications.
REFERENCES
http://seer.entsupport.symantec.com/docs/282931.htm
Please refer to
the following document
SMTP
notification configured to be sent from Backup Exec for Windows Servers,
requiring authentication to the SMTP server, fails to be sent
http://support.veritas.com
Notifications
configured to be sent with SMTP mail in Backup Exec 9.x and 10.x are not
being sent.
http://support.veritas.com
SMTP
(Simple Mail Transfer Protocol) notification is configured and enabled
within Backup Exec but no notification is received after the job runs.
http://support.veritas.com
How
to configure backup jobs to send notification using Backup Exec 9.x and
10.x (includes SMTP configuration)
http://support.veritas.com
REFERENCES
http://www.experts-exchange.com/Storage/Backup_Restore/Backup_Exec/Q_23300965.html
Details:
The procedure in this article should be followed if
notifications are not being received, including situations where:
- A
recipient is configured to be notified of a job, selection list or alert
category. - Test
notification emails work every time. - A
recipient use to receive notifications but does not receive them
anymore.
To allow notifications to start
being sent again perform the following:
1. Confirm
the SMTP Mail settings are configured correctly.
the SMTP Mail settings are configured correctly.
Click on
Tools --> E-mail and Pager Notification. (Figure 1)
Tools --> E-mail and Pager Notification. (Figure 1)
Figure 1
Ensure the settings are configured correctly for the
environment.
2. Go
to Tools --> Recipients... and select a recipient that is not receiving
notifications then click Properties. (Figure 2)
to Tools --> Recipients... and select a recipient that is not receiving
notifications then click Properties. (Figure 2)
Figure 2
3. In
the SMTP Mail tab, uncheck the Enable check box in the "Limit the number of
notifications sent." (Figure 3)
the SMTP Mail tab, uncheck the Enable check box in the "Limit the number of
notifications sent." (Figure 3)
Figure
3
3
4. Click
OK
OK
5. Click
Cancel
Cancel
Note: Read below for a detailed explanation of the how the
notification facilities in Backup Exec work.
Configuring
Notifications
notification facilities in Backup Exec work.
Configuring
Notifications
Backup Exec allows the backup
operator to set up notifications on three levels within Backup Exec.
operator to set up notifications on three levels within Backup Exec.
- Alert
Category Level - Policy
/ Backup Job / Restore Job / Level - Selection
list level
Alert Category Level
Figure 4
Figure 5
Figure 4 displays how to navigate to the Alert Categories window in
Backup Exec and the notification related areas are highlighted with red boxes in
Figure 5.
Backup Exec allows notifications for various alert categories
or states that may occur during the operation of the software. Simply select the
alert category from the Alert Categories list box (Figure 5), select the "Send
notifications to selected recipients" check box and then nominate the relevant
recipients. For a job log to be sent with the notification, select the "Include
job log with a notification to an e-mail or printer recipient" check
box.
When notifications are set at this level, Backup Exec will notify
the selected recipients whenever this alert category or state is entered. This
means any job or component of Backup Exec that uses the alert
selected will send notifications to the recipients that are configured for the
alert category.
Policy / Backup Job / Restore Job and Selection List
Levels
Figure 6
The
red boxes in Figure 6 again highlight the areas of interest in the Backup Job
properties window. Note: The areas highlighted will be
available depending on which area of the program is open. For example, the
selection list creation / modification window will only have the Selection List
Notification section, backup job properties and restore job properties will have
all of these notification sections.
If both "Selection List
Notification" under "Source" and "Notification" under Settings is configured,
then Backup Exec will send out two sets of notifications to the
recipients that have been configured. One set of notifications will be sent out
related to the selection list and another will be sent out for the actual job
completion. If include job logs has been chosen, then it will also be attached
to each set of notifications if e-mail or printer notifications are
configured.
Summary
There are multiple levels of
notifications in Backup Exec. There is a general "Alert" level of notifications,
a "Job" level of notifications and a "Selection list" level of notifications.
All of these levels are controlled by the configuration settings that
are set for each recipient in the Tools--> Recipients --> SMTP Mail tab.
In this tab, the "Limit the number of notifications sent" area is very
important. The settings here dictate whether or not a recipient receives a
notification or not.
When enabled, the default value is "Notify me a
maximum of 5 times within 5 minutes." The "Reset the notification limits
after 15 minutes" check box is not selected by default.
If the
"Reset the notification limits after 15 minutes" check box is left
unchecked, after the notifications number sent reaches the maximum configured
for that recipient they will not receive any further notifications. If this
check box is checked, after the 15 minutes (if using the default value) elapses
this recipient is able to receive up to his maximum limit of notifications until
the reset notification limit time interval elapses and the notification limit
counters for this recipient are again met.
If recipients are
receiving more than one notification for a single event it is because Backup
Exec was configured to send a combination of alert level notifications, job
level notifications and possibly selection list notifications.
REFERENCES
http://seer.entsupport.symantec.com/docs/282931.htm
