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Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 (http://support.microsoft.com/kb/256986/ ) Description of the Microsoft Windows registry
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* SYMPTOMS
* CAUSE
* RESOLUTION
o Hotfix information
+ Hotfix installation information
+ To set the body of the message to ISO8859-x
+ To set the body of the message to the codepage
+ Prerequisites
+ Restart requirement
+ Hotfix replacement information
+ File information
* WORKAROUND
* STATUS
* MORE INFORMATION

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SYMPTOMS
When you try to view an e-mail message in Microsoft Outlook in a Microsoft Excha...
When you try to view an e-mail message in Microsoft Outlook in a Microsoft Exchange Server 2003 organization, the body of the e-mail message is garbled. This problem may occur if the following conditions are true:

* The header field and the body field of the e-mail message are set to different character sets.
* The different character sets do not belong to the same language group.

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CAUSE
This problem occurs because Exchange Server 2003 sets the PR_INTERNET_CPID prope...
This problem occurs because Exchange Server 2003 sets the PR_INTERNET_CPID property to the UTF-8 character set. The PR_INTERNET_CPID property is a superset for any header field character set and body field character set. When a message uses two different language groups, Outlook tries to display the body of the message in UTF-8. Therefore, the body of the message is garbled.

REFERENCES
http://support.microsoft.com/kb/916299