Thursday, June 3, 2010

Delete a message stuck in the Outbox

SkyHi @ Thursday, June 03, 2010

Applies to
Microsoft Office Outlook® 2003
Microsoft Outlook® 2002

If you send an e-mail message with an attachment but the message remains in your Outbox, you can try to delete it. If you can't delete the message, the following are some options you can try.

HideOption 1: Temporarily uninstall or disable firewall and antivirus software

One reason for a message to get stuck in the Outbox

is that you have some type of firewall or antivirus software installed. If you have
any firewall or antivirus software installed, exit Outlook, and then temporarily uninstall or
disable the firewall and antivirus software.

Restart Outlook and try to delete the e-mail message in your Outbox. If you still can't delete the message, reinstall or enable your firewall and antivirus software and try to Option 2.

HideOption 2: Start Outlook in safe mode

  1. Exit Outlook if you have it open.
  2. On the taskbar, click
    Start, and then click Run.
  3. In the Open box, type Outlook /safe.

     Note   There is a space between Outlook and the forward slash (/).

  4. Click OK.
  5. Try to delete the e-mail message in your Outbox.

    If you still can't delete the message, exit Outlook started in safe mode, restart Outlook, and
    try Option 3.

HideOption 3: Create a new Outlook profile

Your profile might be damaged. Creating a new profile requires you to set up your e-mail accounts again, but if you save your messages to your computer, you can still use your old e-mail messages. The Personal Folders file (.pst) (Personal Folders file (.pst): Data file that stores your messages and other items on your computer. You can assign a .pst file to be the default delivery location for e-mail messages. You can use a .pst to organize and back up items for safekeeping.)
that you used in the original profile can be used with the new profile.

  1. Make sure you know the name of the .pst file that contains all of your Outlook items.


    1. In the Navigation Pane (Navigation Pane: The column on the left side of the Outlook window that includes panes such as Shortcuts or Mail and the shortcuts or folders within each pane. Click a folder to show the items in the folder.), right-click Personal Folders, and then click Properties.
    2. Click Advanced.
    3. The location and name of the .pst file appears in the Filename box.
  2. Open the Mail Setup dialog box.


    ShowIn Microsoft Windows XP or Microsoft Windows Server 2003

    • In Control Panel, click User Accounts, and then click Mail.

       Note   If you are using Control Panel classic view, double-click Mail.

    ShowIn Microsoft Windows 2000

    • In Control Panel, double-click Mail.
  3. Click Show Profiles.
  4. Click Add.
  5. Type a name for the profile (Outlook e-mail profile: A profile is what Outlook uses to remember the e-mail accounts and the settings that tell Outlook where your e-mail is stored.), and then click OK.
  6. Add your e-mail account.

    ShowAdd an e-mail account

    1. Click
      Add a new e-mail account, and
      then click
    2. Select the e-mail server used for your account, and then click

       Note   If you are setting up an MSN e-mail account, click
      POP3 for MSN Internet Access version 5.3 or earlier. For MSN
      Explorer, click HTTP.

    3. In the appropriate boxes, type the information given by
      your Internet service provider (ISP) (ISP: A business that provides access to the Internet for such things as electronic mail, chat rooms, or use of the World Wide Web. Some ISPs are multinational, offering access in many locations, while others are limited to a specific region.) or administrator.


      • If you are using an MSN or MSN Hotmail account, we recommend that you use the Microsoft Office Outlook Connector, which provides more reliable access to your e-mail messages, calendar, contacts, tasks, and notes attached to your account.
      • Unless your ISP has indicated that your service uses Secure
        Password Authentication (SPA), do not select the
        Log on
        using Secure Password Authentication (SPA)
        check box.
      • Unless specified by your ISP, all server and address entries
        are typed in lowercase letters. Some ISPs require a combination of lowercase
        and uppercase letters for passwords to add further security — for example,
        passWorD. Check with your ISP to see if it requires a case-sensitive
        password. Use strong passwords that combine upper- and lowercase letters, numbers, and symbols. Weak passwords don't mix these elements. Strong password: Y6dh!et5. Weak password: House27. Use a strong password that you can remember so that you don't have to write it down.
      • You have the option of having Outlook remember your password
        by typing it in the
        Password box and selecting the
        Remember password check box.
        While this means that you won't have to type your password each time you
        access the account, it also means that the account is vulnerable to anyone who
        has access to your computer.

    4. Do any of the following:
      • If you are adding a Microsoft Exchange Server account, click
        Check Names to verify that the server
        recognizes your name. The name and server that you entered should become underlined.
        Be sure your computer is connected to your network. If your name does not
        become underlined, contact your administrator.
      • If you are adding a
        POP3 (POP3: A common protocol that is used to retrieve e-mail messages from an Internet e-mail server.) server
        account, click
        Test Account Settings to
        verify that your account is working. If there is missing or incorrect
        information, such as your password, you are prompted to type or correct
        it. Be sure your computer is connected to the Internet.

    5. If you want to configure additional settings, such as how you
      want your computer to connect to your e-mail server, click
      More Settings. Otherwise, click
    6. Click

  7. In the Mail dialog box, click Prompt for a profile to be used, and then click OK.
  8. Restart Outlook, and then select the new profile.

You can import your saved messages from your old .pst file that was used by the previous profile by doing the following:

  1. On the File menu, click Import and Export.
  2. Click Import from another program or file, and then click Next.
  3. Click Personal Folder File (.pst), and then click Next.
  4. In the File to import box, specify the path and file name of the .pst file that you want to import.
  5. Choose one of the following:

    Replace duplicates with items imported  Existing data is overwritten with the information in the .pst file being imported.

    Allow duplicates to be created  Existing data is not overwritten, and duplicates are added to the current Outlook folder.

    Do not import duplicate items  Existing data is kept, and the duplicate information in the .pst file is not copied to the current Outlook folder.

  6. Follow the remaining instructions in the Import and Export Wizard.

 Note   You should not import items (item: An item is the basic element that holds information in Outlook (similar to a file in other programs). Items include e-mail messages, appointments, contacts, tasks, journal entries, notes, posted items, and documents.) created in multiple languages or in a language that is not supported by your system code page to a file type that does not support Unicode. For example, if you have items created in multiple languages in a .pst file, you should not import the items to a Microsoft Outlook 97-2002 .pst file. This file type does not support Unicode; therefore, for any items containing characters in any language other than those supported by the system code page, where these characters appear in text fields other than the body of items
(such as the To and Subject lines of messages), the ContactName and BusinessTelephoneNumber properties of contact items are interpreted incorrectly and result in the display of question marks ("?"s) and other unintelligible text.